Frequently Asked Questions

A fractional IT Director provides executive-level IT leadership on a part-time basis. Instead of hiring a full-time IT Director at $175K+ annually, you get access to the same expertise and leadership for a fraction of the cost and time commitment.

You get strategic planning, vendor management, team leadership, budget oversight, and all the other responsibilities of an IT Director—just scaled to match your company's needs and budget.

MSPs (Managed Service Providers) typically handle day-to-day technical support and infrastructure management. IT consultants usually focus on specific projects or implementations.

A fractional IT Director provides ongoing strategic leadership. I help you plan where your technology should go, develop your internal team, optimize your vendors (including your MSP), manage budgets, and make the big-picture decisions that consultants and MSPs don't typically handle.

Think of it this way: Your MSP is your tactical execution team. I'm the strategic leader who makes sure they're working on the right things.

NiceTechServices is designed for companies with 100-500 employees. At this size, you've typically outgrown basic IT support but can't justify (or don't need) a full-time IT Director yet.

If you have 1-3 IT staff, work with an MSP, or find yourself making technology decisions without expert guidance, fractional IT leadership is likely a great fit.

We start with a free consultation call where I learn about your company, technology situation, and challenges. We'll discuss whether fractional IT leadership is the right fit and which service tier makes sense for your needs.

If we both agree it's a good match, we'll outline a 90-day initial plan, establish priorities, and get started. Most clients see meaningful improvements within the first month.

It depends on your tier, but typically includes:

• Regular scheduled meetings (weekly or monthly depending on tier)
• Ongoing email/Slack communication for quick questions
• Documented strategic planning and recommendations
• Project oversight and vendor management
• Team development and 1-on-1s (Tier 2 and 3)

The specific mix of activities is tailored to your company's priorities and the service tier you select.

I'm based in Charlotte, NC and most work is done remotely, which is how modern IT leadership typically operates. However:

• Tier 1 clients: Primarily remote engagement
• Tier 2 clients: Remote with optional quarterly on-site visits
• Tier 3 clients: Quarterly visits included, or 1-2 days per week for Charlotte-area companies

Additional on-site days can be arranged for any tier at $1,500/day plus travel expenses.

Perfect! That's actually the ideal situation. I work alongside your existing IT resources to provide the strategic leadership and direction they need.

Your IT staff will get mentorship, clear priorities, and professional development. Your MSP will have a knowledgeable point of contact who speaks their language and holds them accountable for results.

I don't replace your technical resources—I make them significantly more effective.

I offer month-to-month agreements with a 90-day initial commitment. This gives us enough time to make real progress while keeping flexibility for both parties.

After the initial 90 days, engagement continues month-to-month with 30 days notice for changes or cancellation.

Absolutely. Your needs may evolve—maybe you start with Strategic Advisor and realize you need more hands-on leadership, or you begin with Fractional IT Director and scale back once operations are stable.

We can adjust your tier with 30 days notice to match your changing needs.

No setup fees. The monthly retainer covers everything outlined in your tier. The only additional costs would be:

• On-site visits beyond your tier's allocation ($1,500/day + travel)
• After-hours emergency support ($250/hour, 2-hour minimum)
• Special projects scoped separately (optional)

Everything is transparent and discussed upfront.

Some improvements happen immediately—better vendor communication, clearer priorities, documented plans. Other outcomes like cost optimization or major infrastructure improvements take 3-6 months.

Most clients report feeling more confident in their technology decisions within the first month, with measurable operational improvements visible by month three.

Typical first 90 days include:

• Complete assessment of your current technology environment
• 12-month strategic roadmap aligned with business goals
• Vendor relationship review and optimization recommendations
• Documentation of critical systems and processes (Tier 2+)
• Quick wins to demonstrate value and build momentum

The exact priorities depend on your specific situation and needs.

Absolutely! If your company grows to the point where you need and can afford a full-time IT Director, I'll help you:

• Define the role and requirements
• Interview and evaluate candidates
• Onboard and transition responsibilities

Many companies use fractional IT leadership as a bridge to full-time leadership, and I fully support that progression.

I'm happy to answer any questions you have. The best way to get specific answers about your situation is to schedule a free consultation call.

You can reach me at lamont@nicetechservices.com or (704) 661-4680.